We are committed to provision of high quality legal advice and client care. However, if you are unhappy about any aspect of the service you have received, please contact the service provider in the first instance either by phone or by email.

If you are not satisfied with how they have handled your complaint please otherwise contact Ana Stanič at office@ealaw.eu. If you are not satisfied with E&A Law’s handling of your complaint you have a choice of taking up your complaint with the Legal Ombudsman. There are strict time limits for making a complaint. In particular Section 4 of the Scheme Rule provides that a complaint must ordinarily be referred to the Legal Ombudsman (i) within six months of the date of our written response regarding your complaint and (ii) within (a) six years from the act/omission; or (b) three years from when the complainant should reasonably have known there was cause for complaint without taking advice from a third party, whichever is later. You will find further details of the complaint’s procedure, including regarding the power of the Legal Ombudsman to extend the time limits referred to above here.

The Legal Ombudsman publishes details about decisions they have made. You can find them on their website here.

You can search for BSB authorised bodies who are authorised to practise on the BSB Authorised Bodies Register. This is published on the Bar Standard Board’s website here.

You can also search for a solicitors who are authorised to practice on the Solicitors’ Register. This is published by the Law Society of England and Wales’ website here.

You can also search for barristers who are authorised to practise on the Barristers’ Register. This is published on the Bar Standard Board’s website here.